Shipping policy
At Maison 5225, we are committed to providing a seamless and luxurious shopping experience from the moment you place your order until your jewelry arrives safely at your doorstep. Every piece is carefully prepared, securely packaged, and shipped with the highest level of care.
Order Processing
All orders are carefully reviewed and prepared by our team before shipment.
- Ready-to-ship items are typically processed within 1–3 business days.
- Made-to-order, customized, or personalized pieces may require additional processing time. Estimated timelines will be communicated during the order process.
- Orders are not processed or shipped on weekends and public holidays.
Shipping Methods & Delivery Times
Delivery times may vary depending on your location and the shipping method selected at checkout.
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery journey.
Please note that delivery times are estimates and may vary due to factors outside of our control, including customs delays, carrier issues, or weather conditions.
Complimentary Insured Shipping
Maison 5225 offers secure and insured shipping for eligible jewelry orders. Each piece is carefully packaged to ensure it arrives safely and beautifully presented.
International Shipping
We proudly offer international shipping. Customers are responsible for providing accurate shipping information and may be responsible for any customs duties, taxes, or import fees required by their country.
Maison 5225 is not responsible for delays caused by customs clearance or local regulations.
Order Tracking
After your order has been dispatched, a tracking number will be provided via email. Please allow some time for tracking information to become active.
Address Accuracy
Customers are responsible for providing accurate shipping details at checkout. If an incorrect address is provided, please contact us immediately. We cannot guarantee changes after an order has been processed.
Lost or Damaged Packages
Every Maison 5225 order is handled with care. If your package arrives damaged or appears to be lost during transit, please contact our customer support team immediately so we can assist you.
Contact Us
If you have any questions regarding your order or shipping details, please contact our concierge team:
Email: [Your Email Address]
Phone: [Your Contact Number]
Thank you for choosing Maison 5225. We are honored to be part of your most meaningful moments.